About me

Qualified psychologist, mediator (registered with the German “Bundesverband Mediation e.V.”), certified trainer for nonviolent communication (CNVC) and recognised by the German-speaking Fachverband GFK. I have over 15 years of experience as a CEO and have been a self-employed trainer since 1990, mediator and coach since 1999.

From Great Britain to Berlin

I have been working as a trainer for communication skills within large and small businesses, agencies, start-ups, non-profit organisations, schools, Kindergartens and various “short-term teams” since 1990. I completed my trainer education with ABF e.V.. Their fundamental humanist approach to social interactions greatly contributed to my decision to make Berlin my adopted home.

I have been mediating conflicts in organisations, teams, and businesses since 1999. I also trained new mediators in organisations between 2000-2008.

Meeting Marshall B. Rosenberg in 1999 fundamentally changed how I thought and acted, and I’ve been passing on the principles of nonviolent communication (NVC) since 2000. I aim for the integration and application of this life-affirming approach in everything that I do. I’m delighted to see the impact that is possible when restricted thinking opens up and a seemingly impossible situation is transformed. When actions are clear, authentic and well-considered, great strength emerges and, with it, sustainable change.

Experience in management positions

I am familiar with working together with organisations from industry, culture, politics, education and the social sector. When I held a position of management, the implementation of appreciative communication was very dear to me. For me, this means that the manager juggles respecting boundaries, giving impulses, acting economically, supporting growth in others and taking challenges seriously.

Practising co-operation with business partners, customers, employees, and colleagues – everyone can benefit from empathy and clarity in synchronicity. It secures the future of any organisation.

My work attitude

The one thing that’s most important to me is to live a life filled with ‘heart to heart’ connections… with me and the people sitting across from me. I’ll gladly meet every role, task and person I encounter with clear presence, authentic interest and a willingness to connect – taking them seriously – and simultaneously always searching for ease, joy, and effectiveness.

The way I work

Theoretical knowledge of how to do something does not always translate into practical application. That’s why my focus is on practical training and transferring those skills into everyday situations. I take a solution-oriented, empathic and creative approach to supporting you, and will do so in a way that the speed, methods, and content are adjusted to your needs.

My repertoire is eclectic and founded on humanistic approaches: systemic thinking/practice, visualisation methods, nonviolent communication, systemic consensing, holocracy, psychodrama, NLP, clean language, systemic constellation work, mediation.

"Life means connection."

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A selection of my clients

ACER – The European Union Agency for the Cooperation of Energy Regulators
AIM Learning Solutions
Amnesty International
Council of the European Union
Daimler AG
European Health and Digital Executive Agency (HaDEA)
European Commission – DGHR
Fusion for Energy (F4E)
JRC – Die Gemeinsame Forschungsstelle der EC/Joint Research Centre
EUROPOL – European Union Agency for Law Enforcement Cooperation
EBA – Die Europäische Bankenaufsichtsbehörde /European Banking Authority
ETF – The European Training Foundation
OCCAR (Organisation for Joint Armament Co-operation)
Samuel Braun Immobilien & Hotels
Senatsverwaltung für Bildung, Jugend und Familie
Bezirksamt Charlottenburg-Wilmersdorf
Heinrich Böll Stiftung
ZEWK – Zentraleinrichtung Wissenschaftliche Weiterbildung und Kooperation
TU Berlin
Europa Universität Viadrina Frankfurt (Oder)
SPX Consult GmbH
PD – Berater der öffentlichen Hand GmbH
AWO – Arbeiterwohlfahrt Landesverband Berlin e.V:
Agaplesion Bethanie Diakonie
Der Paritätische Berlin
Die Diakonie Deutschland – Evangelisches Werk für Diakonie und Entwicklung e. V.
Freikirche der Siebenten-Tags-Adventisten
Mittelhof gGmbH
Montessori Schule Göttingen
Kinder in Bewegung gGmbH
Die Reha gGmbH
Lebenswege gGmbH
Lebenshilfe Berlin und Sachsen-Anhalt
Sozialpädagogisches Fortbildungsinstitut Berlin-Brandenburg
Telefonseelsorge e.V. und Kirchliche Telefonseelsorge
Unionhilfswerk gGmbH
VITA e.V. Berlin
yoyo camps
KStar Fundus Berlin
Zauberberg Productions GmbH
Fabillio Ltd
House of Small Wonder

onefootball ProFashional
Neue Narrative Magazin
Dialogue Unlimited
Vivantes – Netzwerk für Gesundheit GmbH
ZELOS Medical GmbH
Heiligenfeld Kliniken
BG Klinikum Unfallkrankenhaus Berlin gGmbH
Bundesinstitut für Risikobewertung

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Freie Termine mit mir können Sie über meinen Terminkalender in Calendly ansehen und direkt vereinbaren.

Persönliches Einzelgespräch, 1:1 Coaching
Kostenloses Vorgespräch für neue Kund:innen

You can view available appointments with me via my appointment calendar in Calendly and arrange them directly.

Personal one-on-one conversation, 1:1 coaching
Free preliminary consultation for new customers

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After training with Lorna, I got a lot of positive feedback from the team. Lorna manages to inspire even those who are skeptical with her humorous and unyielding manner. Her experience becomes clear when she asks questions that seem insignificant or commonplace and then something surprising comes to light. In short: the sessions with Lorna were not only a lot of fun, you learn for life and that very sustainably.
Sarah G.

HR management, IT industry

Inspiring, insightful, impactful and effective coaching with my management team, thanks to Lorna’s well thought-through mixture of theory and practice, based on her personal experience and work with Marshall Rosenberg.
Peter Dröll

Director, European Commission DG Research & Innovation Prosperity

The nvc journey with Lorna was intense, exciting and so valuable. Today we at Semasio experience a more conscious communication and increased mutual understanding that enriches our teamwork and makes it more enjoyable. Thank you, Lorna, for teaching us the nvc culture!
Martina Wiemer

HR Director, Semasio

We and all our participants appreciate Lorna as a fun, precise trainer with lots of practical hands-on experience. In our pool of over one hundred prestigious trainers she is one of our best. Our trainees are addicted and want more….
Michael Jelinek

Psychologist M.A., VIA Training and Qualiication centre, Programme Coordinator, Kompetenzverbund Soziales und Gesundheit Berlin

I experience the individual leadership coaching with Lorna as full of clarity, humour, and I feel valued. In her feminine, warm-hearted, and sensitive guidance, she is a good role model for me. In the role plays, I learn to sense into the clarity and essence of sentences I’ve formulated for the first time, which has profound and lasting impacts on the way I engage in my relationships. I am very grateful for this supervision!
Magrit Hartmann

Leading Creative Therapist, Heiligenfeld Klinik Berlin

I have rarely experienced a trainer who so authentically walks her talk – with every cell in her body, with every word spoken and with such a high level of care for the community of all the participants.
Uta Krause

CEO, Samaritans Schwerin

Lorna has a huge set of skills, knowledge transfer skills, she radiates energy, all the doors and hearts burst open. Empathic, authentic, mindful, attentive, full of integrity….the training was so valuable and simply very well-used life-time. Whatever Lorna teaches enters your head and touches your heart.
Stefanie Nowatzke

Director of a Kindergarten Berlin, KiB gGmbH

Lorna Ritchie supported me in navigating my way through various tricky situations with which I was struggling. She can grasp complex structures in organisations and comprehend the ins and outs of conflicts really fast and has the rare gift of being able to access another person’s perspective and share that. She places the shoes before you, you step into them and can see the world from a different viewpoint. Very helpful in untangling knots in one’s feelings and leaving behind entrenched circling thoughts. I am indebted and full of gratitude.
Anne Schoening

Building Commisioner of the Protestant Church in Berlin

Working with Lorna Ritchie is to leap forward with a muse for inspiration, and laser empathy for self-confidence. Lorna has teased out of me many a break-through in knowledge, understanding and love of myself and thereby of others. She listens to me uncompromisingly, with deep focus and deep care. If you want to see more clearly, feel more profoundly, act more coherently, then have a session with Lorna.
Godfrey Spencer

M.A. (Cantab.), Former Senior Interpreter NATO HQ, Certified Trainer for Nonviolent Communication SM

The lasting effect of the training is a result of the combination of theory, practice and transfer. The fun, interactive methods with a variety of visual tools is only emphasized by Lorna Ritchie’s personality.
Sonja Müseler

Director of the Telefonseelsorge (crisis line) Berlin

Lorna Ritchie connects in such a way that you feel understood and uplifted. Her approach is humourous but always focussed on your wellbeing and her capacity to tease out the essential topics will open up perspectives and lead to new action steps. Her trainings are inspiring, full of depth, incredibly varied methodically and very entertaining.
Jürgen Weimann

Department Director Behindertenhilfe, Unionhilfswerk Sozialeinrichtungen gGmbH, Berlin

I felt both safe and fascinated by the process with Lorna. The care and vigilance with which she set up the context of our meeting, the way she invited us into a place of groundedness and her warm and solid presence allowed me to relax into a trusting, curious and vulnerable attitude and witness a very surprising release of a lifelong burden. I’m so grateful for the relief, healing and self-understanding Lorna’s work has made possible.
Kevin Dancelme

GFK Trainer

In Lorna’s coachings she ist professional, through and through. She brings together expertise, experience and knowledge with an ingenious intuitive ability to sense what is needed in each situation or for each person. Besides that I love the variety she offers and her vast repertoire of methods and exercises. This all lends both a depth and liveliness to every coaching that really does me good. Thankyou Lorna!
Jutta Gänshirt

Gestalt teacher, Montessori-teacher, Freiburg

Lorna truly walks her talk when it comes to compassion. I find that her radical honesty, humour and bubbling creativity characterises qualities rich and rare that I so love and she so naturally lives.
Sara Hartmann

NVC Trainer

It is true what I experience in collaboration and trainings with Lorna: sie is absolutly open, curious and creative when it comes to different perspectives. With her it is so easy for me to see a different viewpoint as an opportunity to expand my consciousness and co-create effective new paths together.
Gudrun Haas

Certified trainer for nonviolent communication CNVC

My expectations of the NVC Training were totally surpassed. Each module was a huge enrichment. As a result of the eclectic and versatile learning tools I really understood NVC. There was a really great connection amongst the participants. Thankyou Lorna for your incredible deep empathic understanding. You are for me like a “soul-whisperer, your many years of experience carried and supported us through the whole learning process.
Tanja Mahel

Expert for pensions, Deutsche Rentenversicherung Bund, Berlin

Working with Lorna was energizing, clarifying and so helpful to getting „unstuck”. Her coaching is fun, encouraging and beautifully honest. Being in dialogue with her is so helpful and she gently edges you to reflect, organize thoughts, feelings and get in touch with unacknowledged aspirations. I came out with a much needed plan of action to take me forward. Thank you so much Lorna!
Ivan Barry

Advocate for voice hearers, Trainer of mental health care staff

In her coaching sessions, Lorna is for me an important resource, a source of inspiration, and a gateway to clarity. She has gently taken me by the hand where I needed this support and “handled me harder” where it was immediately beneficial for me. I have experienced her as sensitive and assertive, slow and lightning-fast, far-sighted and focused, keeping distance and immersing. Present, mindful, empathetic.
Robert Vasenda

Dipl.-Ing, manager of a medium-sized business

Frau Ritchie accompanied our team during a very tricky time. With her extraordinary sensitivity for each individual present she gave us the right tools and the courage to solve our conflicts ourselves in the longrun. We are extremely grateful for her work and look forward to future collaboration.
Andy Seidel

Director, Kindergarten im Gemeindehaus der Luisenkirche

The NVC-Training has greatly improved my communication skillset. I have significantly improved my capacity to speak my truth and to simultaneously recognise the needs of others in conflict situations. One of the more impressive lessons taught was how to not only be empathic with others but also with yourself. Lorna modelled how to embody NVC to co-create a benevolent, friendly learning atmosphere that enhanced each individual’s growth regardless of age or profession.
Annegret Engelke

Head of Division, The Ministry of Agriculture, Environment and Climate Protection (MLUK) Potsdam

Lorna Ritchie has in my opinion a most extraordinary gift of supporting others. Her analytical approach, her expertise and years of experience together with an incredible capacity for empathy makes her an excellent coach who I can thoroughly recommend.
Markus Podszus

Manager, VLS GmbH

The NVC training “Working environments in 5 modules” surprised me because it illustrated impulses for all areas of life that went beyond the working world.