Mediation

Mediation is a constructive and confidential process used to settle a dispute out of court.
An alternative is also a "clarifying dialogue".

How mediation works (Video in 3 minutes)

Play Video

I have worked as a mediator in organisations, teams and businesses since 1999 and trained over 150 mediators to work in organisations between 2000 and 2008.

Meeting Marshall B. Rosenberg in 1989 had a lasting influence on my thoughts and actions and I have been teaching the basic approach of non-violent communication (NVC) since 2000. It is my passion to integrate and further the practice of the life-affirming peaceful way of living in all things I strive to do.

“Our enemy images are the main reason why conflicts do not get resolved.”

― Marshall B. Rosenberg

I’m delighted to see the impact that is possible when restricted thinking opens up and a seemingly impossible situation is transformed. When actions are clear, authentic and well-considered, great strength emerges and, with it, sustainable change.

Mediation is…

  • confidential
  • structured
  • voluntary
  • open and unbiased

Mediators are…

  • neutral
  • independent
  • qualified
  • professional

Conflict parties are…

  • responsible for their solutions
  • interested in constructive participatory conflict resolution
  • finding their own solutions

Mediation… live or also per Video conference. Preliminary dialogues take place before the mediation and are part of the process.

Frequency and duration of the mediative sessions vary and are rarely less than 90 minutes. My rooms for live sessions are in Berlin-Charlottenburg.
I look forward to supporting you on your journey.

Satisfied customers

Lorna Ritchie has in my opinion a most extraordinary gift of supporting others. Her analytical approach, her expertise and years of experience together with an incredible capacity for empathy makes her an excellent coach who I can thoroughly recommend.
Markus Podszus

Manager, VLS GmbH

I felt both safe and fascinated by the process with Lorna. The care and vigilance with which she set up the context of our meeting, the way she invited us into a place of groundedness and her warm and solid presence allowed me to relax into a trusting, curious and vulnerable attitude and witness a very surprising release of a lifelong burden. I’m so grateful for the relief, healing and self-understanding Lorna’s work has made possible.
Kevin Dancelme

GFK Trainer

Frau Ritchie accompanied our team during a very tricky time. With her extraordinary sensitivity for each individual present she gave us the right tools and the courage to solve our conflicts ourselves in the longrun. We are extremely grateful for her work and look forward to future collaboration.
Andy Seidel

Director, Kindergarten im Gemeindehaus der Luisenkirche

Mediation/Teamcoaching/Dialogue? I am happy to make you a proposal re the setting, method and next steps after a first preliminary dialogue.

Frequency and duration of the mediative sessions vary according to the individual circumstances of your situation. My rooms for live sessions are in Berlin-Charlottenburg. I am happy to come to your work rooms if schedules allow.

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After training with Lorna, I got a lot of positive feedback from the team. Lorna manages to inspire even those who are skeptical with her humorous and unyielding manner. Her experience becomes clear when she asks questions that seem insignificant or commonplace and then something surprising comes to light. In short: the sessions with Lorna were not only a lot of fun, you learn for life and that very sustainably.
Sarah G.

HR management, IT industry

Inspiring, insightful, impactful and effective coaching with my management team, thanks to Lorna’s well thought-through mixture of theory and practice, based on her personal experience and work with Marshall Rosenberg.
Peter Dröll

Director, European Commission DG Research & Innovation Prosperity

The nvc journey with Lorna was intense, exciting and so valuable. Today we at Semasio experience a more conscious communication and increased mutual understanding that enriches our teamwork and makes it more enjoyable. Thank you, Lorna, for teaching us the nvc culture!
Martina Wiemer

HR Director, Semasio

We and all our participants appreciate Lorna as a fun, precise trainer with lots of practical hands-on experience. In our pool of over one hundred prestigious trainers she is one of our best. Our trainees are addicted and want more….
Michael Jelinek

Psychologist M.A., VIA Training and Qualiication centre, Programme Coordinator, Kompetenzverbund Soziales und Gesundheit Berlin

I experience the individual leadership coaching with Lorna as full of clarity, humour, and I feel valued. In her feminine, warm-hearted, and sensitive guidance, she is a good role model for me. In the role plays, I learn to sense into the clarity and essence of sentences I’ve formulated for the first time, which has profound and lasting impacts on the way I engage in my relationships. I am very grateful for this supervision!
Magrit Hartmann

Leading Creative Therapist, Heiligenfeld Klinik Berlin

I have rarely experienced a trainer who so authentically walks her talk – with every cell in her body, with every word spoken and with such a high level of care for the community of all the participants.
Uta Krause

CEO, Samaritans Schwerin

Lorna has a huge set of skills, knowledge transfer skills, she radiates energy, all the doors and hearts burst open. Empathic, authentic, mindful, attentive, full of integrity….the training was so valuable and simply very well-used life-time. Whatever Lorna teaches enters your head and touches your heart.
Stefanie Nowatzke

Director of a Kindergarten Berlin, KiB gGmbH

Lorna Ritchie supported me in navigating my way through various tricky situations with which I was struggling. She can grasp complex structures in organisations and comprehend the ins and outs of conflicts really fast and has the rare gift of being able to access another person’s perspective and share that. She places the shoes before you, you step into them and can see the world from a different viewpoint. Very helpful in untangling knots in one’s feelings and leaving behind entrenched circling thoughts. I am indebted and full of gratitude.
Anne Schoening

Building Commisioner of the Protestant Church in Berlin

Working with Lorna Ritchie is to leap forward with a muse for inspiration, and laser empathy for self-confidence. Lorna has teased out of me many a break-through in knowledge, understanding and love of myself and thereby of others. She listens to me uncompromisingly, with deep focus and deep care. If you want to see more clearly, feel more profoundly, act more coherently, then have a session with Lorna.
Godfrey Spencer

M.A. (Cantab.), Former Senior Interpreter NATO HQ, Certified Trainer for Nonviolent Communication SM

The lasting effect of the training is a result of the combination of theory, practice and transfer. The fun, interactive methods with a variety of visual tools is only emphasized by Lorna Ritchie’s personality.
Sonja Müseler

Director of the Telefonseelsorge (crisis line) Berlin

Lorna Ritchie connects in such a way that you feel understood and uplifted. Her approach is humourous but always focussed on your wellbeing and her capacity to tease out the essential topics will open up perspectives and lead to new action steps. Her trainings are inspiring, full of depth, incredibly varied methodically and very entertaining.
Jürgen Weimann

Department Director Behindertenhilfe, Unionhilfswerk Sozialeinrichtungen gGmbH, Berlin

I felt both safe and fascinated by the process with Lorna. The care and vigilance with which she set up the context of our meeting, the way she invited us into a place of groundedness and her warm and solid presence allowed me to relax into a trusting, curious and vulnerable attitude and witness a very surprising release of a lifelong burden. I’m so grateful for the relief, healing and self-understanding Lorna’s work has made possible.
Kevin Dancelme

GFK Trainer

In Lorna’s coachings she ist professional, through and through. She brings together expertise, experience and knowledge with an ingenious intuitive ability to sense what is needed in each situation or for each person. Besides that I love the variety she offers and her vast repertoire of methods and exercises. This all lends both a depth and liveliness to every coaching that really does me good. Thankyou Lorna!
Jutta Gänshirt

Gestalt teacher, Montessori-teacher, Freiburg

Lorna truly walks her talk when it comes to compassion. I find that her radical honesty, humour and bubbling creativity characterises qualities rich and rare that I so love and she so naturally lives.
Sara Hartmann

NVC Trainer

It is true what I experience in collaboration and trainings with Lorna: sie is absolutly open, curious and creative when it comes to different perspectives. With her it is so easy for me to see a different viewpoint as an opportunity to expand my consciousness and co-create effective new paths together.
Gudrun Haas

Certified trainer for nonviolent communication CNVC

My expectations of the NVC Training were totally surpassed. Each module was a huge enrichment. As a result of the eclectic and versatile learning tools I really understood NVC. There was a really great connection amongst the participants. Thankyou Lorna for your incredible deep empathic understanding. You are for me like a “soul-whisperer, your many years of experience carried and supported us through the whole learning process.
Tanja Mahel

Expert for pensions, Deutsche Rentenversicherung Bund, Berlin

Working with Lorna was energizing, clarifying and so helpful to getting „unstuck”. Her coaching is fun, encouraging and beautifully honest. Being in dialogue with her is so helpful and she gently edges you to reflect, organize thoughts, feelings and get in touch with unacknowledged aspirations. I came out with a much needed plan of action to take me forward. Thank you so much Lorna!
Ivan Barry

Advocate for voice hearers, Trainer of mental health care staff

In her coaching sessions, Lorna is for me an important resource, a source of inspiration, and a gateway to clarity. She has gently taken me by the hand where I needed this support and “handled me harder” where it was immediately beneficial for me. I have experienced her as sensitive and assertive, slow and lightning-fast, far-sighted and focused, keeping distance and immersing. Present, mindful, empathetic.
Robert Vasenda

Dipl.-Ing, manager of a medium-sized business

Frau Ritchie accompanied our team during a very tricky time. With her extraordinary sensitivity for each individual present she gave us the right tools and the courage to solve our conflicts ourselves in the longrun. We are extremely grateful for her work and look forward to future collaboration.
Andy Seidel

Director, Kindergarten im Gemeindehaus der Luisenkirche

The NVC-Training has greatly improved my communication skillset. I have significantly improved my capacity to speak my truth and to simultaneously recognise the needs of others in conflict situations. One of the more impressive lessons taught was how to not only be empathic with others but also with yourself. Lorna modelled how to embody NVC to co-create a benevolent, friendly learning atmosphere that enhanced each individual’s growth regardless of age or profession.
Annegret Engelke

Head of Division, The Ministry of Agriculture, Environment and Climate Protection (MLUK) Potsdam

Lorna Ritchie has in my opinion a most extraordinary gift of supporting others. Her analytical approach, her expertise and years of experience together with an incredible capacity for empathy makes her an excellent coach who I can thoroughly recommend.
Markus Podszus

Manager, VLS GmbH

The NVC training “Working environments in 5 modules” surprised me because it illustrated impulses for all areas of life that went beyond the working world.
B.O.

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After training with Lorna, I got a lot of positive feedback from the team. Lorna manages to inspire even those who are skeptical with her humorous and unyielding manner. Her experience becomes clear when she asks questions that seem insignificant or commonplace and then something surprising comes to light. In short: the sessions with Lorna were not only a lot of fun, you learn for life and that very sustainably.
Sarah G.

HR management, IT industry

Inspiring, insightful, impactful and effective coaching with my management team, thanks to Lorna’s well thought-through mixture of theory and practice, based on her personal experience and work with Marshall Rosenberg.
Peter Dröll

Director, European Commission DG Research & Innovation Prosperity

The nvc journey with Lorna was intense, exciting and so valuable. Today we at Semasio experience a more conscious communication and increased mutual understanding that enriches our teamwork and makes it more enjoyable. Thank you, Lorna, for teaching us the nvc culture!
Martina Wiemer

HR Director, Semasio

We and all our participants appreciate Lorna as a fun, precise trainer with lots of practical hands-on experience. In our pool of over one hundred prestigious trainers she is one of our best. Our trainees are addicted and want more….
Michael Jelinek

Psychologist M.A., VIA Training and Qualiication centre, Programme Coordinator, Kompetenzverbund Soziales und Gesundheit Berlin

I experience the individual leadership coaching with Lorna as full of clarity, humour, and I feel valued. In her feminine, warm-hearted, and sensitive guidance, she is a good role model for me. In the role plays, I learn to sense into the clarity and essence of sentences I’ve formulated for the first time, which has profound and lasting impacts on the way I engage in my relationships. I am very grateful for this supervision!
Magrit Hartmann

Leading Creative Therapist, Heiligenfeld Klinik Berlin

I have rarely experienced a trainer who so authentically walks her talk – with every cell in her body, with every word spoken and with such a high level of care for the community of all the participants.
Uta Krause

CEO, Samaritans Schwerin

Lorna has a huge set of skills, knowledge transfer skills, she radiates energy, all the doors and hearts burst open. Empathic, authentic, mindful, attentive, full of integrity….the training was so valuable and simply very well-used life-time. Whatever Lorna teaches enters your head and touches your heart.
Stefanie Nowatzke

Director of a Kindergarten Berlin, KiB gGmbH

Lorna Ritchie supported me in navigating my way through various tricky situations with which I was struggling. She can grasp complex structures in organisations and comprehend the ins and outs of conflicts really fast and has the rare gift of being able to access another person’s perspective and share that. She places the shoes before you, you step into them and can see the world from a different viewpoint. Very helpful in untangling knots in one’s feelings and leaving behind entrenched circling thoughts. I am indebted and full of gratitude.
Anne Schoening

Building Commisioner of the Protestant Church in Berlin

Working with Lorna Ritchie is to leap forward with a muse for inspiration, and laser empathy for self-confidence. Lorna has teased out of me many a break-through in knowledge, understanding and love of myself and thereby of others. She listens to me uncompromisingly, with deep focus and deep care. If you want to see more clearly, feel more profoundly, act more coherently, then have a session with Lorna.
Godfrey Spencer

M.A. (Cantab.), Former Senior Interpreter NATO HQ, Certified Trainer for Nonviolent Communication SM

The lasting effect of the training is a result of the combination of theory, practice and transfer. The fun, interactive methods with a variety of visual tools is only emphasized by Lorna Ritchie’s personality.
Sonja Müseler

Director of the Telefonseelsorge (crisis line) Berlin

Lorna Ritchie connects in such a way that you feel understood and uplifted. Her approach is humourous but always focussed on your wellbeing and her capacity to tease out the essential topics will open up perspectives and lead to new action steps. Her trainings are inspiring, full of depth, incredibly varied methodically and very entertaining.
Jürgen Weimann

Department Director Behindertenhilfe, Unionhilfswerk Sozialeinrichtungen gGmbH, Berlin

I felt both safe and fascinated by the process with Lorna. The care and vigilance with which she set up the context of our meeting, the way she invited us into a place of groundedness and her warm and solid presence allowed me to relax into a trusting, curious and vulnerable attitude and witness a very surprising release of a lifelong burden. I’m so grateful for the relief, healing and self-understanding Lorna’s work has made possible.
Kevin Dancelme

GFK Trainer

In Lorna’s coachings she ist professional, through and through. She brings together expertise, experience and knowledge with an ingenious intuitive ability to sense what is needed in each situation or for each person. Besides that I love the variety she offers and her vast repertoire of methods and exercises. This all lends both a depth and liveliness to every coaching that really does me good. Thankyou Lorna!
Jutta Gänshirt

Gestalt teacher, Montessori-teacher, Freiburg

Lorna truly walks her talk when it comes to compassion. I find that her radical honesty, humour and bubbling creativity characterises qualities rich and rare that I so love and she so naturally lives.
Sara Hartmann

NVC Trainer

It is true what I experience in collaboration and trainings with Lorna: sie is absolutly open, curious and creative when it comes to different perspectives. With her it is so easy for me to see a different viewpoint as an opportunity to expand my consciousness and co-create effective new paths together.
Gudrun Haas

Certified trainer for nonviolent communication CNVC

My expectations of the NVC Training were totally surpassed. Each module was a huge enrichment. As a result of the eclectic and versatile learning tools I really understood NVC. There was a really great connection amongst the participants. Thankyou Lorna for your incredible deep empathic understanding. You are for me like a “soul-whisperer, your many years of experience carried and supported us through the whole learning process.
Tanja Mahel

Expert for pensions, Deutsche Rentenversicherung Bund, Berlin

Working with Lorna was energizing, clarifying and so helpful to getting „unstuck”. Her coaching is fun, encouraging and beautifully honest. Being in dialogue with her is so helpful and she gently edges you to reflect, organize thoughts, feelings and get in touch with unacknowledged aspirations. I came out with a much needed plan of action to take me forward. Thank you so much Lorna!
Ivan Barry

Advocate for voice hearers, Trainer of mental health care staff

In her coaching sessions, Lorna is for me an important resource, a source of inspiration, and a gateway to clarity. She has gently taken me by the hand where I needed this support and “handled me harder” where it was immediately beneficial for me. I have experienced her as sensitive and assertive, slow and lightning-fast, far-sighted and focused, keeping distance and immersing. Present, mindful, empathetic.
Robert Vasenda

Dipl.-Ing, manager of a medium-sized business

Frau Ritchie accompanied our team during a very tricky time. With her extraordinary sensitivity for each individual present she gave us the right tools and the courage to solve our conflicts ourselves in the longrun. We are extremely grateful for her work and look forward to future collaboration.
Andy Seidel

Director, Kindergarten im Gemeindehaus der Luisenkirche

The NVC-Training has greatly improved my communication skillset. I have significantly improved my capacity to speak my truth and to simultaneously recognise the needs of others in conflict situations. One of the more impressive lessons taught was how to not only be empathic with others but also with yourself. Lorna modelled how to embody NVC to co-create a benevolent, friendly learning atmosphere that enhanced each individual’s growth regardless of age or profession.
Annegret Engelke

Head of Division, The Ministry of Agriculture, Environment and Climate Protection (MLUK) Potsdam

Lorna Ritchie has in my opinion a most extraordinary gift of supporting others. Her analytical approach, her expertise and years of experience together with an incredible capacity for empathy makes her an excellent coach who I can thoroughly recommend.
Markus Podszus

Manager, VLS GmbH

The NVC training “Working environments in 5 modules” surprised me because it illustrated impulses for all areas of life that went beyond the working world.
B.O.

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