General Terms & Conditions

1. Area of Validity

These General Terms and Conditions apply to the conclusion of contracts for participation in events offered/organised by Lorna Ritchie as well as for booked mediation and coaching sessions. Customers are natural persons who are not acting in the exercise of a self-employed or commercial activity, as well as natural or legal persons who become contractual partners of Lorna Ritchie in the exercise of a commercial activity. Any general terms and conditions of the contractual partner shall not become part of the contract even if Lorna Ritchie does not expressly object to them.

2. Registration

Customers declare their intention to enter into a binding contract by registering via the online form, sending an e-mail or making a booking in the online calendar (Calendly). The contract is concluded when the booking has been confirmed by Lorna Ritchie’s booking system online or by e-mail.

3. Terms of payment and cancellation

Coaching and mediation: Services rendered are generally due for payment within 14 days of receipt of the invoice without any deductions.

For coaching or mediation booked via the online calendar (Calendly), a cancellation 48 hours before the booked appointment is considered timely. In the event of cancellation after this time, the service is deemed to have been provided and will be invoiced.

For live coaching or mediation sessions, the cancellation deadline is one week before the scheduled appointment. After this time, the service will be invoiced.

Training courses: Participation fees are generally due upon receipt of the invoice without any deductions. If payment is not made when registering for a training course at least two weeks before the start of the first date of the training course, the participant is automatically in default. Lorna Ritchie is then entitled to charge interest on arrears at a rate of 5% above the base rate. Payment by instalments is possible in individual cases and can be arranged personally and in writing as soon as registration is made.

Cancellation of a trainings course is only effective if it is made in writing. If participation in a training course is cancelled up to 6 weeks before the start of the course, a processing fee of 10% of the respective participation fee will be charged. In the event of cancellation up to 4 weeks before the start of the event, the processing fee is 50% of the respective participation fee. If the cancellation is made at a later date, the entire participation fee is due.

If a participant cannot participate in one or more days of a training course lasting several months for an important reason, he/she has the possibility to make up for this content in a later training course, provided that the content is taught in later training courses. This does not give rise to a right to a refund of amounts paid.

4. Cancellation

Customers have the right to cancel their registration for training or the training programme within fourteen days without giving reasons. The cancellation period is fourteen days from the date of registration. In order to exercise the right of cancellation, the customer must inform Lorna Ritchie (Lorna Ritchie, Goethestr.72, D-10625 Berlin, E-Mail: kontakt(@) by means of a clear statement (e.g. a letter sent by post or e-mail) of the decision to cancel the registration. To comply with the cancellation period, it is sufficient to send notification of the exercise of the right of cancellation before the expiry of the cancellation period.

If an event starts before the end of the cancellation period, the participant must pay an appropriate amount. This corresponds to the proportion of the service already provided up to the time of receipt of the notice of cancellation compared to the total scope of the service provided for in the contract. For one-day seminars, this is the total amount.

5. Participation fees

The amount of the fees depends on the application. All prices are subject to VAT, if the service is not exempt from VAT. Participants must bear the costs of meals and any necessary overnight accommodation themselves, unless these are expressly included in the seminar fees (e.g. for residential training).

6. Changes to events

The events will be held according to the published programme. However, Lorna Ritchie reserves the right to change lecturers, co-trainers or assistants and reschedule dates or change individual points in the programme in the case of training courses lasting several months.

7. Liability

If an event has to be cancelled for reasons for which Lorna Ritchie is responsible, any fees paid will be refunded. Further claims are excluded. Lorna Ritchie shall only be liable for property damage and financial loss for which it is responsible in the event of wilful intent or gross negligence.

8. Copyrights

The training documents handed out to participants (including flipchart designs) are protected by copyright. They are exclusively for personal use. Reproduction, forwarding or other use of the training documents is only permitted with the express written consent of Lorna Ritchie.

9. Place of performance and jurisdiction

Unless a different venue is expressly stated, the place of fulfilment is the registered office of Lorna Ritchie in Berlin. The place of jurisdiction is Berlin.

10. Data protection

Our data protection guidelines are a binding part of the general terms and conditions. We collect and process personal data according to the EU dat protection guidelines (Datenschutzgrundverordnung).

11. Written Form Requirement, Place of Jurisdiction, Severability Clause

The teaching agreement must be in writing. Amendments, changes or any other agreements made verbally also require written confirmation before becoming effective. Exclusive jurisdiction is in Berlin, Germany. Shall one of these general terms and conditions be or become invalid or should there be a gap in the general terms and conditions which has to be filled, this shall not affect the effectiveness of any other provision. In such a case the parties undertake to commence negotiations with the aim of replacing any invalid provision with a provision that comes as close as possible to achieve what the parties from the commercial point of view intended to achieve by means of the original provision.

Status: 25. Oktober 2023

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After training with Lorna, I got a lot of positive feedback from the team. Lorna manages to inspire even those who are skeptical with her humorous and unyielding manner. Her experience becomes clear when she asks questions that seem insignificant or commonplace and then something surprising comes to light. In short: the sessions with Lorna were not only a lot of fun, you learn for life and that very sustainably.
Sarah G.

HR management, IT industry

Inspiring, insightful, impactful and effective coaching with my management team, thanks to Lorna’s well thought-through mixture of theory and practice, based on her personal experience and work with Marshall Rosenberg.
Peter Dröll

Director, European Commission DG Research & Innovation Prosperity

The nvc journey with Lorna was intense, exciting and so valuable. Today we at Semasio experience a more conscious communication and increased mutual understanding that enriches our teamwork and makes it more enjoyable. Thank you, Lorna, for teaching us the nvc culture!
Martina Wiemer

HR Director, Semasio

We and all our participants appreciate Lorna as a fun, precise trainer with lots of practical hands-on experience. In our pool of over one hundred prestigious trainers she is one of our best. Our trainees are addicted and want more….
Michael Jelinek

Psychologist M.A., VIA Training and Qualiication centre, Programme Coordinator, Kompetenzverbund Soziales und Gesundheit Berlin

I experience the individual leadership coaching with Lorna as full of clarity, humour, and I feel valued. In her feminine, warm-hearted, and sensitive guidance, she is a good role model for me. In the role plays, I learn to sense into the clarity and essence of sentences I’ve formulated for the first time, which has profound and lasting impacts on the way I engage in my relationships. I am very grateful for this supervision!
Magrit Hartmann

Leading Creative Therapist, Heiligenfeld Klinik Berlin

I have rarely experienced a trainer who so authentically walks her talk – with every cell in her body, with every word spoken and with such a high level of care for the community of all the participants.
Uta Krause

CEO, Samaritans Schwerin

Lorna has a huge set of skills, knowledge transfer skills, she radiates energy, all the doors and hearts burst open. Empathic, authentic, mindful, attentive, full of integrity….the training was so valuable and simply very well-used life-time. Whatever Lorna teaches enters your head and touches your heart.
Stefanie Nowatzke

Director of a Kindergarten Berlin, KiB gGmbH

Lorna Ritchie supported me in navigating my way through various tricky situations with which I was struggling. She can grasp complex structures in organisations and comprehend the ins and outs of conflicts really fast and has the rare gift of being able to access another person’s perspective and share that. She places the shoes before you, you step into them and can see the world from a different viewpoint. Very helpful in untangling knots in one’s feelings and leaving behind entrenched circling thoughts. I am indebted and full of gratitude.
Anne Schoening

Building Commisioner of the Protestant Church in Berlin

Working with Lorna Ritchie is to leap forward with a muse for inspiration, and laser empathy for self-confidence. Lorna has teased out of me many a break-through in knowledge, understanding and love of myself and thereby of others. She listens to me uncompromisingly, with deep focus and deep care. If you want to see more clearly, feel more profoundly, act more coherently, then have a session with Lorna.
Godfrey Spencer

M.A. (Cantab.), Former Senior Interpreter NATO HQ, Certified Trainer for Nonviolent Communication SM

The lasting effect of the training is a result of the combination of theory, practice and transfer. The fun, interactive methods with a variety of visual tools is only emphasized by Lorna Ritchie’s personality.
Sonja Müseler

Director of the Telefonseelsorge (crisis line) Berlin

Lorna Ritchie connects in such a way that you feel understood and uplifted. Her approach is humourous but always focussed on your wellbeing and her capacity to tease out the essential topics will open up perspectives and lead to new action steps. Her trainings are inspiring, full of depth, incredibly varied methodically and very entertaining.
Jürgen Weimann

Department Director Behindertenhilfe, Unionhilfswerk Sozialeinrichtungen gGmbH, Berlin

I felt both safe and fascinated by the process with Lorna. The care and vigilance with which she set up the context of our meeting, the way she invited us into a place of groundedness and her warm and solid presence allowed me to relax into a trusting, curious and vulnerable attitude and witness a very surprising release of a lifelong burden. I’m so grateful for the relief, healing and self-understanding Lorna’s work has made possible.
Kevin Dancelme

GFK Trainer

In Lorna’s coachings she ist professional, through and through. She brings together expertise, experience and knowledge with an ingenious intuitive ability to sense what is needed in each situation or for each person. Besides that I love the variety she offers and her vast repertoire of methods and exercises. This all lends both a depth and liveliness to every coaching that really does me good. Thankyou Lorna!
Jutta Gänshirt

Gestalt teacher, Montessori-teacher, Freiburg

Lorna truly walks her talk when it comes to compassion. I find that her radical honesty, humour and bubbling creativity characterises qualities rich and rare that I so love and she so naturally lives.
Sara Hartmann

NVC Trainer

It is true what I experience in collaboration and trainings with Lorna: sie is absolutly open, curious and creative when it comes to different perspectives. With her it is so easy for me to see a different viewpoint as an opportunity to expand my consciousness and co-create effective new paths together.
Gudrun Haas

Certified trainer for nonviolent communication CNVC

My expectations of the NVC Training were totally surpassed. Each module was a huge enrichment. As a result of the eclectic and versatile learning tools I really understood NVC. There was a really great connection amongst the participants. Thankyou Lorna for your incredible deep empathic understanding. You are for me like a “soul-whisperer, your many years of experience carried and supported us through the whole learning process.
Tanja Mahel

Expert for pensions, Deutsche Rentenversicherung Bund, Berlin

Working with Lorna was energizing, clarifying and so helpful to getting „unstuck”. Her coaching is fun, encouraging and beautifully honest. Being in dialogue with her is so helpful and she gently edges you to reflect, organize thoughts, feelings and get in touch with unacknowledged aspirations. I came out with a much needed plan of action to take me forward. Thank you so much Lorna!
Ivan Barry

Advocate for voice hearers, Trainer of mental health care staff

In her coaching sessions, Lorna is for me an important resource, a source of inspiration, and a gateway to clarity. She has gently taken me by the hand where I needed this support and “handled me harder” where it was immediately beneficial for me. I have experienced her as sensitive and assertive, slow and lightning-fast, far-sighted and focused, keeping distance and immersing. Present, mindful, empathetic.
Robert Vasenda

Dipl.-Ing, manager of a medium-sized business

Frau Ritchie accompanied our team during a very tricky time. With her extraordinary sensitivity for each individual present she gave us the right tools and the courage to solve our conflicts ourselves in the longrun. We are extremely grateful for her work and look forward to future collaboration.
Andy Seidel

Director, Kindergarten im Gemeindehaus der Luisenkirche

The NVC-Training has greatly improved my communication skillset. I have significantly improved my capacity to speak my truth and to simultaneously recognise the needs of others in conflict situations. One of the more impressive lessons taught was how to not only be empathic with others but also with yourself. Lorna modelled how to embody NVC to co-create a benevolent, friendly learning atmosphere that enhanced each individual’s growth regardless of age or profession.
Annegret Engelke

Head of Division, The Ministry of Agriculture, Environment and Climate Protection (MLUK) Potsdam

Lorna Ritchie has in my opinion a most extraordinary gift of supporting others. Her analytical approach, her expertise and years of experience together with an incredible capacity for empathy makes her an excellent coach who I can thoroughly recommend.
Markus Podszus

Manager, VLS GmbH

The NVC training “Working environments in 5 modules” surprised me because it illustrated impulses for all areas of life that went beyond the working world.